To this end, the Group promotes the value of integrity and good business practice to ensure fairness and promptness in its customer relations.
Our main goals in our Customer relations are as follows:
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Quality, Listening and Transparency
Through numerous and continuous listening and involvement initiatives, the Group companies deepen their awareness of the needs and expectations of existing and potential Customers, while simultaneously monitoring the developments and transformations in the market and the society in order to adjust their offer of products and services to guarantee a mutually beneficial relationship with their customers based on rapid, customised assistance and consultation.
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Simplification and Accessibility
Group companies use digitalisation to ensure flexible systems that can simplify relations with customers who are offered a range of universally accessible, innovative products and services that take account of both the requirements of the public-customers and also the language they use and their lived experience.
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Integrated, socially geared offer of products and services
The Group’s broad range of products on offer may facilitate its presence in market segments characterized by potential economic and social exclusion. Targeted solutions are available to enable these segments to access useful yet simple insurance and savings protection products. Our Sustainability Report includes a selection of initiatives designed to ensure that the appropriate behaviour is held with customers.
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