Policy underwriting and management

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The creation of value

Capital INPUT

Intellectual Capital

  • €32.1m invested in advanced software and applications.
  • 7 scouting and testing initiatives.

Productive Capital

  • ICT infrastructure and advanced telematics instruments. 

Capital OUTPUT

Inellectual Capital

Sales and underwriting process innovation

  • 103,818 policies signed by agencies with Advanced Digital Signature.
  • 27% agencies use Advanced Digital Signature.
  • Business tools innovation.

  • 4 new services introduced.

     

Social Capital

  • Reputation.
  • Customer satisfaction: MV TPL retention rate 86.5% vs. 84.1% market average.
  • Assistance service speed.
  • 41% claims impact supported by black box data, with fewer disputes and reduced average costs.